TrueWin Privacy Policy

Last updated: January 2026

1. Information We Collect

• Account details: name, email, phone number, date of birth and currency.
• Verification data: documents we may request to confirm your identity and age.
• Transaction data: deposits, withdrawals and play history.
• Technical data: device, browser and usage information collected automatically.

2. How We Use Your Data

We use your information to run your account, process payments, verify your identity, prevent fraud, meet legal obligations and improve the service. With your consent, we may also send offers and updates.

3. Legal Basis

We process data where it is needed to deliver our service, to comply with the law, to guard against fraud, or on the basis of your consent, which you can withdraw at any time.

4. Sharing Your Information

We share data only where it is needed: with trusted payment and verification providers, with regulators or authorities where the law requires, and with service partners bound by confidentiality. We never sell your personal data.

5. Cookies

We use cookies and similar technologies to keep you signed in, remember your preferences and understand how the site is used. You can manage cookies through your browser settings.

6. Data Security

We guard your information with encryption and strict access controls. No system is ever completely secure, but we take appropriate steps to safeguard your data at all times.

7. Data Retention

We retain your data for as long as your account is active and for any period the law requires after closure, then securely delete or anonymise it.

8. Your Rights

• Access the personal data we hold about you.
• Request correction of inaccurate information.
• Request deletion where there is no legal reason to keep it.
• Object to or restrict certain processing, including marketing.

To exercise any of these rights, contact us through Contact & Support.

9. Changes to This Policy

We may revise this policy as our service evolves. The latest version will always live on this page.